Returns Policy

Ole’s return policy is subject to the return policy of the store in which the items were fulfilled from.
The return time is 7 days unless it is a final sale item or otherwise stated by customer support.
Lingerie can’t be returned.

Payments, Cancelation and Refunds, Returns

In Ole we strive to provide you with the best shopping experience. That’s why we do not process the payment until the delivery is completed. Upon the arrival of the delivery, you can try on the items you ordered and decide which items you want to keep and which items you want to return immediately with our delivery service. After the completion of the delivery process, we will bill you only for the items you decided to keep.

Cancellation Policy. Having second thoughts? No worries. You can still cancel your purchase after the completion of the delivery according to the following:

USERS MAY BE ENTITLED TO THE RIGHT OF CANCELLATION IN ACCORDANCE WITH THE APPLICABLE LAWS OF THEIR RESIDENCY.

You may cancel your purchase within 7 days from the day of delivery of the Order without a cause. In order to exercise your right of cancellation, you must inform Ole of your decision to cancel by means of a clear statement (e.g., an email) within the said time period of 7 days. The Brand as the trader of the products on your Order has authorized Ole to receive the cancellation notification on the Brand’s behalf. In case the Brand has chosen to offer a longer cancellation period than 7 days, such a period will apply to Orders made through the Service if explicitly mentioned in the descriptive details for the Brand on the Platform.

Refunds. If you cancel your purchase, we will refund you all payments we have received from you, no later than 7 days from the date on which you have returned the products of the order that you have returned or a part thereof.

For making the refund, we will use the same means of payment as you used for the original purchase of your Order, unless expressly agreed otherwise with you. Note that if you paid for the Order with Ole credits, we shall refund you in Ole credits.

You must return the products to Ole prior to receiving the refund, and in any case no later than 7 days after the day on which you notified us of the cancellation of your order. This period is deemed to have been observed if you dispatch the products before the expiry of the period of 7 days.

The returned products have to be in an unused condition and capable of being resold. You shall be liable for any loss in value of the products if such loss in value is due to handling of the products that is not necessary for testing their condition, properties and functionality.

Ole’s return policy is subject to the return policy of the store in which the items were fulfilled from. The standard return time is 7 days unless it is a Final Sale item.

If you have any questions about these Terms or any other matter concerning Ole or the Services, please contact us at: support@oleshop.com

Last update: February 2022

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